FREQUENTLY ASKED QUESTIONS
The product you see in the picture is generally the exact item you will receive
Your sales receipt will be sent to the email address you provided during the checkout process shortly after your order is confirmed. Please check your inbox, including your spam or junk folder, if you don't see it immediately. If you created an account on our website, you may also be able to view and download your order history and receipts by logging into your account. If you cannot locate your sales receipt, please contact our customer support team, and we will be happy to assist you.
If you need to return an item, please refer to our detailed Returns Policy page, which can be found e.g., in the website footer or under a "Customer Service" section. Our Returns Policy outlines the conditions for returns, the timeframe within which returns are accepted, and the steps you need to take to initiate a return.
We understand it can be disappointing when an item you want is out of stock. We make every effort to replenish our inventory regularly. Whether an out-of-stock item will be restocked depends on several factors, including its popularity, our suppliers' availability, and whether it is a limited-edition or seasonal item.